Customers - Loyalty Program

Enable your store's loyalty program to issue and redeem points. ShadowPOS currently keeps this program versatile and open-ended so that loyalty can be utilized to fit every store's needs. 

Visit Customers > Loyalty Settings

Here you may adjust your store's appropriate point value and redemption rate. Note the starting values are only a ShadowPOS default. If the program is disabled, loyalty can still be issued, but not used. Be sure to click Save Settings before leaving this page

Configuring the loyalty program:

1. Click toggle to enable program
2. Input the 'Loyalty Program Name': This name's shown anywhere the program is referenced (ex: 'Shadow Points')
3. Name the 'Points Label': This is a short label shown beside loyalty balances (ex: 250 'SPs')
4. Set desired 'Points per Dollar Spent': This is how many points customers earn for each dollar spent
5. Set desired 'Points Redemption Rate': This is how many points equal $1 in value (ex: 100 SPs = $1)
6. Set optional toggle: 'Include Taxes in Points Calculation': Whether you'll award points on tax amounts or not
7. Set optional toggle: 'Accrue Points on Buy Items': Enable only if trade-in purchases from customers should also earn loyalty
8. Click 'Save Settings' to finish

At a glance

Your store's loyalty program is now active!

Loyalty visualized:

Customers Menu - customer details

Point of sale - customer assigned to cart

Point of sale - point redemption

1. Choose the loyalty icon and set the cart-completion loyalty point modifier
2. Apply cart options' discount to match loyalty 

Points will be adjusted when checkout is complete